An Application of Total Quality Management for Thai Communities Knowledge Management Systems

• Autores: Poonsook Janpen, Kusuma Palaprom, Pong Horadal
• Localización: International journal of the computer, the internet and management, ISSN 0858-7027, Vol. 13, Nº. 3 (NOV), 2005 (Ejemplar dedicado a: Suplemento 3: eBusiness 2005. Proceedings of the Fourth International Conference on eBusiness), págs. 16-16
• Idioma: inglés
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• Resumen

  • Principles of knowledge management systems (KMS) are commonly tacit patterns practiced in Thai communities. An effective KMS practice is essential to successfully implement knowledge management (KM) and sustainable development organization. The quality of the tacit patterns in Thai communities will be considered to avoid knowledge garbage-in garbage-out. Philosophies, concepts, and famous practical models of Total Quality Management (TQM) are studied. Then, an appropriated TQM model for Thai community’s knowledge management systems will be designed. This study is incorporated with the concepts and theories of TQM, KM and KMS in Thai communities. Index and standard of knowledge quality analyzed and integrated the concept of analytical TQM and Delphi techniques are applied.