Show me Your Service: the Paradigm of Student Customer Satisfaction Revisited

Juline Mills ^[1] ; Karen Graham ^[1] ; Maha Jeha ^[1] ; Yong Sue Kim ^[1] ; Joan Marie Clay ^[1]
1. [1] University of North Texas
  
  University of North Texas
  
  Estados Unidos
Localización: Journal of hospitality and tourism education, ISSN 1096-3758, Vol. 12, Nº. 2, 2000, págs. 24-31
Idioma: inglés
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Resumen
- Perceived institutional effectiveness has often been interpreted to mean customer/student satisfaction with academic studies, university services, and general student life. Students have expectations regarding their educational experiences. This research paper examines the issue of student satisfaction with university services at the departmental level. A strategy is also proposed for assessing student satisfaction at the departmental level at institutions of higher education.