Investigating the impact of relationship quality during an internship on millennials’ career decisions and gender differences

• Yoonjoung Heo, Cindy ^[1] ; Kim, Seongseop Sam ^[2] ; Kim, Bona ^[3]
  1. [1] University of Applied Sciences of Western Switzerland

     University of Applied Sciences of Western Switzerland

     Delémont, Suiza

     
  2. [2] Hong Kong Polytechnic University

     Hong Kong Polytechnic University

     RAE de Hong Kong (China)

     
  3. [3] Mount Saint Vincent University

     Mount Saint Vincent University

     Canadá

     

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• Localización: Journal of hospitality and tourism education, ISSN 1096-3758, Vol. 30, Nº. 2, 2018, págs. 71-84
• Idioma: inglés
• Texto completo no disponible (Saber más ...)
• Resumen

  • The hospitality industry has been struggling to attract and retain quality employees. Labor force demographics in the hospitality industry are changing. The first wave of Millennials has started to enter the workforce, and Millennials are the fastest growing segment of said workforce. In addition, the rate of participation of females in today’s hospitality workforce is growing. Even though several researchers have studied Millennials as hospitality employees, limited research has explored the importance of the quality of relationships Millennials have with colleagues and customers; in addition, gender differences among Millennials have not been extensively examined. The Commitment-Trust (CT) theory suggests that relationship commitment and trust encourage cooperative behaviors that sustain long-term relationships. This study attempted to investigate whether the relationship quality encountered by Millennials during their internships has an impact on their job satisfaction or career decisions based on commitment-trust theory; in addition, gender differences in relationship quality were examined.