Investigating the Post-Adoption Attitude of the Web Based Content Management System within Organization

• Yujong Hwang ^[1] ; Jin - Young Chung ^[2] ; Dong - Hee Shin ^[3]
  1. [1] DePaul University

     DePaul University

     City of Chicago, Estados Unidos

     
  2. [2] Kyung Hee Universit
  3. [3] Chung - Ang University

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• Localización: Journal of Theoretical and Applied Electronic Commerce Research, ISSN-e 0718-1876, Vol. 13, Nº. 2, 2018, págs. 29-42
• Idioma: inglés
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• Resumen

  • In technology acceptance literature, few have studied end users’ post-adoption attitude of technologies within organizational contexts before end-users start using the technology-the pre-implementation stage. This research proposes that perceived usefulness, appropriateness, and perceived behavioral control have influences on post-adoption attitudes toward web based content management systems. The proposed model was empirically tested using the Partial Least Squares technique with the 148 web based content management system end-users’ data collected from a large organization in a field setting. As theorized, all three variables were found to be significant determinants of system users’ post-adoption attitude in the pre-implementation stage. Furthermore, appropriateness was found to be the strongest determinant of systems users’ post-adoption attitude. The study findings provide important insights on enhancing system users’ post-adoption attitude in the pre-implementation stage.