Modelling performance management measures through statistics and system dynamics-based simulation

• Autores: Hanzel Grillo, Francisco Campuzano Bolarín, Josefa Mula Bru
• Localización: Dirección y organización: Revista de dirección, organización y administración de empresas, ISSN 1132-175X, Nº 65, 2018, págs. 20-35
• Idioma: inglés
• Enlaces
  • Texto completo
• Resumen

  • The objective of this paper is to establish a methodology that combines performance measurement, a statistical record of measures to identify any relations among them, and system dynamics-based simulation modeling with the aim of supporting operations decision systems. This methodology intends to provide the comprehensive analysis of performance in such a way that it also analyzes the sensitivity and optimization of certain metrics according to requirements in each case. In the literature, this appears as a poorly developed research area. Some relevant studies have been identified which have attempted this combination, but have not completely established it.