Resumen de Help, my boss is an algorithm
A study suggests Uber's ratings mechanism could allow customer's biases to creep into the system, as has been seen with other "gig economy" platforms like Airbnb. To better understand how customer ratings affect Uber drivers, a team led by technology ethnographer Alex Rosenblat at the Data and Society research institute in New York scoured months of forum posts and interviewed drivers. Many passengers may not understand how important the ratings are to drivers. People might think that a four-star rating is good, for example. But as drivers risk being kicked off the platform if their average score drops below 4.6, anything under the maximum five stars constitutes a failing grade
