Terminate these bots

• Autores: Jeff Hecht
• Localización: New scientist, ISSN 0262-4079, Nº. 3054, 2016, pág. 28
• Idioma: inglés
• Texto completo no disponible (Saber más ...)
• Resumen

  • Hecht shares what he discovered after braving the customer care computers. The growing number of customer-service lines with computerized speech systems spread little joy. The computer also proved to be dumber than it sounded. It failed to recognize his annoyance and the insults that followed and switch the call to a person.