No empathy?: Fake it

• Autores: Aviva Rutkin
• Localización: New scientist, ISSN 0262-4079, Nº. 3020, 2015, págs. 20-21
• Idioma: inglés
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• Resumen

  • One report from the McKinsey Global Institute estimated that some workers spend up to 28 per cent of their day sorting through emails. Another study, published last year, estimated that time their physicians wasted reading emails cost the Penn State College of Medicine $1 million. The authors urged institutions like theirs to fight back against "the current metastatic email culture" by rethinking what emails are worth sending and whether people really want to receive them. Teller, a firm in Stockholm, Sweden, is working on an email browser that will track users' behavior, noting which emails they ignore and which they spend time on, and then decide which messages to shunt to the top of the inbox.