Design of engineering courses as a service: emotions,senses and implementation

• Autores: Sang-Yoon Bae, Jukrin Moon, James R. Morrison
• Localización: The International journal of engineering education, ISSN-e 0949-149X, Vol. 33, no. 5, 2017, págs. 1561-1564
• Idioma: inglés
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• Resumen

  • Though university education is part of the service economy, there have been limited service-oriented studies on universityengineering courses. Those focused largely on Kano’s basic and performance needs. We used Axiomatic Design to identifytwo broad classes of Kano’s excitement needs for engineering courses: emotional and sensory input. These needs werefound to be common elements in extraordinary engineering classroom experiences. We created prototype FunctionalRequirements (FRs) and Design Parameters (DPs) that a course designer can use to support the insertion of these Kanoexcitement needs into an engineering course. We redesigned a sophomore-level open engineering course at KAIST (KoreaAdvanced Institute of Science and Technology). The new design was implemented and evaluated in a class with 109students. There were statistically significant improvements in the official course evaluation scores and a separatesatisfaction survey. Unusual written communications were received from about 7% of the course students. The resultswere replicated in subsequent semesters. The use of these broad classes of excitement needs appears to meaningfullyincrease student satisfaction in engineering courses. We hope that the design guidance developed can also be used to insertexcitement needs into emerging learning approaches such as inverted classrooms, project based learning and MOOCs.