Multiple dimensions of user satisfaction as quality criteria for web portals

• Manouselis, Nikos ^[1] ; Sampson, Demetrios ^[1]
  1. [1] University of Piraeus

     University of Piraeus

     Grecia

     
• Localización: Proceedings of the IADIS International Conference WWW/INTERNET 2004: Madrid, Spain, October 6-9, 2004 / coord. por Pedro Isaías, Nitya Karmakar, Vol. 1, 2004 (Full papers), ISBN 972-99353-0-0, págs. 535-542
• Idioma: inglés
• Texto completo no disponible (Saber más ...)
• Resumen

  • In this paper, we present the application of a quality evaluation framework assessing the multiple dimensions that might affect users' satisfaction from a web portal. The framework applies a multi-criteria model that synthesizes assessment upon the multiple dimensions into a set of monitorable quality metrics. We demonstrate the application of the proposed framework in the context of the evaluation of the Greek Go-Digital e-business awareness and training portal for very small and medium enterprises (vSMEs). More specifically, we present how the results of the currently ongoing final evaluation of the Greek Go-Digital portal will be analyzed using this evaluation framework.