Investigating quality dimensions of hospitality higher education: from students’ perspective

Myong Jae Lee ^[1] ; Chang Huh ^[2] ; Margie Ferree Jones ^[1]
1. [1] California State Polytechnic University, Pomona
  
  California State Polytechnic University, Pomona
  
  Estados Unidos
2. [2] Niagara University
  
  Niagara University
  
  Town of Lewiston, Estados Unidos
Localización: Journal of hospitality and tourism education, ISSN 1096-3758, Vol. 28, Nº. 2, 2016 (Ejemplar dedicado a: Papers from ICHRIE Conferences in 2015), págs. 95-106
Idioma: inglés
Enlaces
- Texto completo
Resumen
- It is essential to identify and evaluate the important quality attributes of hospitality higher education on a continuing basis. This assessment helps administrators to ensure the quality of programs and attract top talent. This empirical research delineates quality dimensions of hospitality higher education from the perspectives of hospitality management students. A total of 314 usable responses were collected from four different hospitality management programs in the United States. Exploratory factor analysis identified five quality dimensions of hospitality higher education. Results of group comparisons using demographic variables provide meaningful implications for educators and administrators in U.S. hospitality higher education.