Communication issues during triage in a paediatric emergency department: Nurses’ perspectives
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[1] Universidad de Murcia
Universidad de Murcia
Murcia, España
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[2] Hospital Virgen de la Arrixaca
Hospital Virgen de la Arrixaca
Murcia, España
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- Localización: Interpreting in legal and healthcare settings / coord. por Eva N. S. Ng, Ineke H. M. Crezee, 2020, ISBN 978-90-272-0504-9, págs. 243-261
- Idioma: inglés
- Texto completo no disponible (Saber más ...)
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Resumen
This chapter presents the results of a questionnaire-based study carried out in the paediatric emergency department of one of the main hospitals in the Region of Murcia (south-eastern Spain). It explores the perceptions of the triage nurses who communicate with immigrant children and their families, and the current solutions being applied to address those communication needs. The results show that nurses experience mainly linguistic difficulties when communicating with non-Spanish-speaking patients and their families, and that informal, ad hoc solutions are the order of the day
