Resumen de Supporting Tourist Activity Planning Decisions from an Urban Tourism Management Perspective

Qi Han, Benedict G.C. Dellaert, Fred Van Raaij, Harry Timmermans

• Urban tourism has positive effects on the city such as generating financial support and improving the city's atmosphere, but may also have negative impacts such as overusage of resources. In this article, an activity-based approach to tourists' behavior analysis is combined with a game-theoretic methodology to study the interaction between individual tourists as well as the interaction between tourists and the tourism information offices. We postulate that, when integrated in an Internet-based information system, this approach can support urban authorities to achieve sustainable tourism development, and also support individual tourists in planning their urban day-trips as a customized experience.