Patient satisfaction with medication therapy adherence clinic services in a district hospital: a cross-sectional study
- Autores: Yi Jie Sim, Intan S. Mohd-Rosl, Boon-Tiang Lau, Siew-Yen Ng
- Localización: Pharmacy Practice (Granada), ISSN-e 1886-3655, Vol. 19, Nº. 2, 2021
- Idioma: inglés
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Resumen
Background : Patient satisfaction is one of the essential indicators for assessing the quality of healthcare services being delivered, including pharmacy ambulatory care service, as it determines the practicability and sustainability of the se rvice provided. As such, pharmaceutical care services provided during medication therapy adherence clinic (MTAC) sessions need to be assessed to maxim ise its effectiveness and benefits to the patients.
Objective : This study aimed to assess the association between patient satisfaction and socio - demographic characteristics, as well as the predictors for patient satisfaction.
Methods : This was a cross - sectional study conducted at the medical outpatient department in Hospital Port Dickson from January until O ctober 2019. Convenience sampling method was used to recruit potential study participants. Patient satisfaction was measured using Validated Patient Satisfaction with Pharmacist Services Questionnaire (PSPSQ2.0), consisted of quality of care and interperso nal relationship between pharmacist and patient domains. Descriptive data were presented as mean and standard deviation or number s and percentages, while Independent Sample t - test, ANOVA and post - hoc analysis, and multiple linear regression were used for i nferential data analysis.
Results : There were 37 (25%) diabetes MTAC, 36 (24.3%) respiratory MTAC, and 75 (50.7%) warfarin MTAC patients recruited. On average, the mean overall satisfaction score was 3.30(SD=0.43). The mean satisfaction score in the inter personal relationship domain [3.35(SD=0.44)] was higher than the quality of care domain [3.26(SD=0.45)]. There was a significant association between gende r, education level, and patient satisfaction towards pharmaceutical care service (p<0.05). Gender and education level statistically predicted respondents' satisfaction with MTAC services (p<0.001).
Conclusions : The overall patient satisfaction towards MTAC services in this setting was high. Gender and education level were significant predictors for patien t satisfaction. These findings could potentially contribute to the planning of MTAC services in the future.
