An Overview of On-Site Contact Centers in Subnational Governments in Brazil

• Autores: Yohanna V Juk, Daniel S. Valotto, Beatriz B. B. Lanza, Thiago José Tavares Ávila
• Localización: The 22nd Annual International Conference on Digital Government Research: Digital Innovations for Public Values: Inclusive Collaboration and Community June 9-11, 2021 / Jooho Lee (ed. lit.), Gabriela Viale Pereira (ed. lit.), Sungsoo Hwang (ed. lit.), 2021, ISBN 978-1-4503-8492-6, págs. 363-375
• Idioma: inglés
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