A new approach for information technology service management in time of crisis using information technology infrastructure library

• Autores: S. Ahriz, Nadia Benmoussa
• Localización: EduLearn 21 Proceedings: 13th International Conference on Education and New Learning Technologies Online Conference. 5-6 July, 2021. / Edulearn (dir. congr.), 2021, ISBN 978-84-09-31267-2, págs. 10158-10167
• Idioma: inglés
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