An overview of e-commerce and express logistics during the Covid-19 pandemic

• Silva, Alexandre Costa da ^[1] ; Saraiva, Gabriel de Oliveira ^[1] ; Tanaka, Wilson Yoshio ^[1] ; Machado, Sivanilza Teixeira ^[1]
  1. [1] IF Suzano.
• Localización: REFAS: Revista FATEC Zona Sul, ISSN-e 2359-182X, Vol. 8, Nº. 4, 2022
• Idioma: portugués
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• Resumen

  • E-commerce is a reality in people's daily lives and has been changing the process of acquiring goods and services. The practicality for consumers and cost reduction in processes for entrepreneurs contribute to the exponential growth intensified by social isolation during the COVID-19 pandemic. Thus, e-commerce becomes fundamental as a supply and entertainment channel for isolated families, as well as generating new business opportunities. This article aimed to study and present the importance of e-commerce and urban logistics expressed during the COVID-19 pandemic, addressing its definition, methods, relevance in the financial market. Therefore, a qualitative data analysis and literature review were carried out to present the sector's growth. The main results were the increase of consumers and suppliers in electronic commerce, bringing more agility, accessibility and practicality, strengthening credibility. Thus, the final consideration is the observation that the pandemic accelerated the process of consolidating e-commerce in the market, and that this type of commerce has been shown to be increasingly reliable and logistics play a fundamental role in making it more dynamic and practical, bringing more comfort and ease to consumers during the shopping experience.