Interaction design of financial insurance products under the Era of AIoT

• Autores: Wa An, Shaoxin Wang, Ye Chen, Qiang Wu, Changyuan Lu, Kai Wang, Shiqi Wang, Huachen Chen, Zhihao Chen
• Localización: Applied Mathematics and Nonlinear Sciences, ISSN-e 2444-8656, Vol. 7, Nº. 2, 2022, págs. 745-756
• Idioma: inglés
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• Resumen

  • This study aims to explore how the insurance business can combine artificial intelligence (AI), huge data technology andgood design under the ecological background of AIoT to improve the efficiency of double-entry in the insurance businessand improve the user experience. It is accomplished through observation, user interview and other methods to exploreuser needs and distress points, comprehensive use of image and video analysis, face recognition, behaviour detectionand other AI technologies. aiCore intelligent dual-recording system is proposed, which integrated mobile terminal dual-recording application and backstage quality control system. The proposed system realised the design optimisation of thewhole process of intelligent dual-recording scenario combining the three functions ‘front-end intelligent dual-recording,in-process real-time quality control and post-AI quality control.’ Using in-process detection, post-review and manual finalaudit, the aiCore intelligent dual-recording system has significantly improved the efficiency of dual-recording, qualityinspection pass rate and user experience satisfaction.