Customer dissatisfaction as an antecedent of online complainants' desires: An ambivalent story

• Wolfgang Weitzl ^[2] ; Clemens Hutzinger ^[3] ; Sabine Einwiller ^[1]
  1. [1] University of Vienna

     University of Vienna

     Innere Stadt, Austria

     
  2. [2] University of Applied Sciences Upper Austria
  3. [3] Seeburg Castle University (Austria)

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• Localización: Omni-Channel communication: Delivering unified communications across all branded touch-points: Conference proceedings / coord. por Lucía Porcu, Salvador del Barrio García, 2021, ISBN 9788433868312, págs. 215-225
• Idioma: español
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