The impact of cost of compliance, deservingness of aid, and directness of a request on reactions to the request
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Ruth Anne Clark [1]
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[1] University of Illinois
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- Localización: Southern communication journal, ISSN 1041-794X, Vol. 58, nº 3, 1992, págs. 215-226
- Idioma: inglés
- Texto completo no disponible (Saber más ...)
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Resumen
Participants read a request involving either high cost (helping with a class paper) or low cost (loaning class notes) in which the request was made either directly or indirectly by simply indicating a need. The person initiating the request was either highly deserving of aid (e.g., having been sick) or less deserving (e.g., cutting class). Direct requests did not elicit greater verbal compliance than did indirect ones, but they did elicit more explicit responses. The request did, receive greater verbal compliance when the reason was deserving and the cost of granting the request was low. The interpersonal impression of the requester and the desire to maintain a positive relationship with the person were strongly affected by the reason for the predicament as well as the cost of granting the request.
