Anh Thu Nguyen, Wanniwat Pansuwong, Robert McClelland
Integrated casino resorts have presented themselves as key strategic gaming destinations in manycountries. Several countries including Vietnam have developed integrated casino resorts to attracttourists and to stay competitive. To achieve sustainable success, residents’perceptions should beconsidered in strategic planning and execution of gaming destinations. This study exploresresidents’perceptions of integrated casino resorts and how these perceptions are extended foridentifying conditions influencing residents’support in gaming destination development. Anewly developed gaming destination, the Grand Ho Tram Resort and Casino in South Vietnam,was chosen as the research site. Semi-structured in-depth face-to-face interviews wereconducted for data collection. NVivo was preliminarily used for thematic analysis and contentanalysis was further undertaken for analysing and interpreting the data. Favourable social andeconomic returns were found as necessary conditions to secure residents’support. Efforts inimproving cultural and environmental well-being of residents should be promoted to elicitresidents’support for sustained gaming destination development. Given residents’perceptiveinsights into impacts of significance to them, thefindings will be beneficial for strategicplanning and execution of gaming destinations and future tourism development.
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