Negotiating the meaning of employees’ conduct: how managers evaluate employees’ accounts

• G. H. Morris ^[1] ; Marta Coursey ^[1]
  1. [1] Texas Tech University

     Texas Tech University

     Estados Unidos

     
• Localización: Southern communication journal, ISSN 1041-794X, Vol. 54, nº 2, 1988, págs. 185-202
• Idioma: inglés
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• Resumen

  • To explore how managers ascribe meaning to employees’ conduct as they determine whether or not to believe accounts, managers’ statements about accounts they received from employees were analyzed. Analysis revealed that managers’ choice to believe or disbelieve accounts is influenced by their judgments of employees’ past reputations, the plausibility of the accounts to the manager, and the availability of evidence to corroborate accounts. These findings suggest that accounts are not evaluated on a case‐by‐case basis, but rather by assessing present accounts against a background of prior problematic events, accounts, and evaluations.