Resumen de Conflict management in COVID-19 Vaccination: A critical reflection

Ana Gama, Ana Raposo, Andreia Milreu, Maria João Santos, Sandy Silva Pedro Severino, Luís Sousa

• Healthcare professionals work in dynamic and complex environments to make ethical decisions, which are guided by fundamental principles such as beneficence, non-maleficence, autonomy and justice, in addition to local laws and professional codes of ethics.The COVID-19 pandemic has brought unprecedented challenges, raising ethical concerns in various areas of care provision, and which in the field of nursing has raised ethical and personal conflicts.Objective: To reflect on specific nursing interventions during the COVID-19 vaccination that generated conflicts, positive and negative contributions and the management strategies used.Methodology: Critical reflection supported by a bibliographic review of relevant scientific literature.Conclusion: During the COVID-19 vaccination, the lack of continuity of care by the same professional, the pressure to meet targets and the lack of resources placed nurses in situations of intrapersonal conflict, jeopardizing the fundamental principles of the profession and the safety of users.Ensuring continuity of care, strengthening the ethical training of professionals and promoting dialogue between the different actors involved in crisis management decision-making, will contribute to better management of future challenges.