Resumen de Management control supporting the resilience of public hospitals: A LITERATURE REVIEW
Laila Koukou, Abdelghani Belakouiri, Doha Sahraoui
Objective: The objective of this article is to explore the role of management control in enhancing the resilience of public hospitals during crises, particularly the Covid-19 pandemic through a literature review. It underscores the growing significance of management control in hospitals, especially in response to rising healthcare costs and the complex challenges of managing institutions that involve stakeholders with diverse, and at times, conflicting objectives.
Theoretical Framework: By examining how hospitals have adapted their management practices to better navigate emergency situations, the article provides a conceptual and theoretical framework to analyze how these practices influence hospital management and resilience.
Method: This article conducts a literature review to examine the role of management control in enhancing the resilience of public hospitals during crises, particularly the Covid-19 pandemic. A comprehensive search for scientific articles was conducted across specialized academic databases, including Scopus, and Google Scholar. The selected articles, published between 1963 and 2021, were filtered based on their relevance to themes such as management control, organizational resilience, and crisis management in hospitals. Based on thematic analysis of selected articles, this research identifies best management practices and proposes a theoretical framework that emphasizes the critical role of agility and structured performance evaluation in strengthening institutional resilience within complex environments.
Results and Discussion: The findings emphasize the need for clear objectives and comprehensive performance evaluation to effectively apply management control concepts in this context. This literature review proposes a framework for studying how hospitals can balance agility and performance during crises, ultimately bolstering their resilience.
Research Implications: The research has both theoretical and practical implications. It broadens the understanding of how management control systems enhance resilience in public hospitals during crises, offering a comprehensive framework integrating agility and performance evaluation.
Originality/Value: This research stands out by integrating management control, organizational agility, and performance evaluation to explore public hospital resilience during crises, especially the Covid-19 pandemic. It offers a comprehensive theoretical framework, unlike previous studies that focus on isolated aspects of crisis management, highlighting adaptive practices and contributing to future crisis-resilience strategies in healthcare.
