Benefits of artificial intelligence in companies

• Cañón Solano, Andrea Valentina ^[1] ; Cardona Arboleda, Luz Daniela ^[1] ; Coral García, Claudia Cristina ^[2] ; Carmona Dominguez, Cristian David ^[3]
  1. [1] Corporación Unificada Nacional de Educación Superior. Bogotá, Colombia
  2. [2] Corporación Unificada Nacional de Educación Superior. Ipiales, Colombia
  3. [3] Corporación Unificada Nacional de Educación Superior. Manizales, Colombia

  Mostrar afiliaciones +
• Localización: Management: (Montevideo), ISSN-e 3046-4048, Nº. 1, 2023 (Ejemplar dedicado a: Management (Montevideo))
• Idioma: inglés
• Enlaces
  • Texto completo (pdf)
• Resumen

  • The impact generated by artificial intelligence (AI) on companies radically transforms current business dynamics. In this work, we sought to identify the benefits of the implementation of this revolutionary technology in companies. Its development and execution achieves notable improvements in operational efficiency, decision making, continuous innovation and service personalization, the latter being a crucial factor for customer satisfaction. To identify these benefits, different research documents were used, where it was established, that artificial intelligence is fundamental to the success of a company, because it not only generates benefits with the automation and optimization of routine tasks, but also achieves the most efficient use. of resources, generating a significant reduction in operating costs