Resumen de Satisfaction in university students: a study of library services

Abraham Gerardo Pérez Sandoval, Aransazú Ávalos Díaz, Sandra Juárez Solís, María C Sandoval

• The university library is a fundamental element in the mission of Higher Education Institutions since it provides a space to obtain information that serves as a basis for scientific knowledge. The objective of this research was to measure the satisfaction of students in the areas of Engineering and Technological Development with library services in a public university in southeastern Mexico. The method was quantitative, descriptive and correlational, with a non-experimental cross-sectional design. The population was 5,278 students and through simple random sampling with 95 % confidence and 5 % error, a sample of 360 students was obtained. The instrument reported a reliability through Cronbach's Alpha of α=0,896. The exploratory factor analysis showed a KMO of ,907, Barlett's test of sphericity gave significant values (X2= 2356,439, gl= 171, p≤ ,000) explaining a total variance of 55,517 % which demonstrates a valid and reliable instrument to measure student satisfaction with library services, the data evidenced a sustainable factor model to measure the construct in four dimensions: accessibility, services, human resources and functionality. The results reported that 25,8 % of the students were dissatisfied, indicating the highest degree of dissatisfaction in the availability of computers and Internet access. This research provides data to be considered for the continuous improvement of library services and contributes with methodological aspects that can be extrapolated to other contexts