Quality management journal

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  Año 2005, Vol. 12, Número 4

  • TQM, Culture, and Performance in UAE Manufacturing Firms

    N. Jabnoun, K. Sedrani

    págs. 8-20

    

  • Promoting Customer Satisfaction by Applying Six Sigma: An Example from the Automobile Industry

    T. C. Hsia, S. C. Chen, K. S. Chen

    págs. 21-33

    

  • Root Cause Analysis: A Framework for Tool Selection

    A. M. Doggett

    págs. 34-45

    

  • SERVQUAL: Its Applicability in Electronic Commerce B2C

    L. M. Alzola, V. P. Robaina

    págs. 46-57