págs. 185-186
págs. 187-188
págs. 189-191
The future of the quality/excellence function: a vision form the Spanish firm.
págs. 197-200
págs. 201-202
Role of explicit and tacit knowledge in Six Sigma projects: An empirical examination of different project sucess
págs. 203-206
págs. 207-209
Improving the weakest link: A TOC-based framework for smal businesses
págs. 211-213
págs. 215-218
Impact of multi-source feedback on leadership competency development: A longitudinal field study
págs. 219-223
págs. 225-226
págs. 227-228
págs. 229-230
Quality management initiatives in Europe: An empirical analysis according to their structural elements
Leopoldo J. Gutierrez, Ignacio Tamayo Torres, Vanesa Barrales Molina
págs. 231-234
págs. 235-237
Multivariate effects size estimation: Confidence interval construction via latent variable modeling
págs. 241-242
págs. 243-245
Ranking relations using analogies in biological and information networks
Ricardo Sylvia, Katherine Heller, Zoubin Ghahramani, Edoardo M. Airoldi
págs. 247-249
Approximate tolerance limits under log-location-scale regression models in the presence of censoring
págs. 251-252
págs. 253-254
Managing service quality: The managers' orientations and their consequences - Case study evidence of current practice
Ebrahim Soltani, Ying-Ying Liao, Abhilasha Singh, Wei-Yuan Wang
págs. 255-256
págs. 257-259
The effects of nationality of origin on satisfaction: An application for the public service of social housing
Mercedes Marzo Navarro, Marta Pedraja Iglesias, Pilar Rivera Torres
págs. 261-263
págs. 265-266
págs. 267-269
págs. 271-272
págs. 273-274
págs. 275-276
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