págs. 183-184
págs. 185-186
págs. 187-188
págs. 189-192
Statistical quality control for DNA microarray data: A model of type I error
págs. 193-196
págs. 197-200
págs. 201-202
Team charters: Theoretical foundations and practical implications for quality and performance
págs. 203-204
págs. 205-206
Constructs and systems: Connecting strategy deployment and performance excellence
págs. 207-208
págs. 209-212
Small change, big payoff: Minor revisions in ISO 9001:2008 can lead to major benefits
págs. 213-214
ISO-lating the problem: In need of management systems, healthcare organizations turn to ISO 9001:2000
págs. 215-216
ISO 9000 and ISO 14000 standards: A projection model for the decline phase
Frederic Marimon Viadiu, Iñaki Heras Saizarbitoria, Martí Casadesús Fa
págs. 217-220
Out of sight... Out of mind: When outsourcing, make sure quality isn't left behind
págs. 221-222
págs. 223-224
A simple plan: 10 tips for deploying a sustainable quality system with overseas partners
págs. 225-226
An empirical study on antecedents of aggregates customer satisfaction: Cross-country findings
págs. 227-228
Building from the basics: Master these quality tolls and do your job better
James J. Rooney, T. M. Kubiak, R. Dan Reid, Keith Wagoner, Peter E. Pylipow, Paul Plsek
págs. 229-230
The power of balance: Studying trade-off relationships to calculate cost of quality
págs. 231-232
Management mistakes as causes of corporate crises: Managerial implications for countries in transition
págs. 233-234
págs. 235-236
págs. 237-272
Dimension of service quality in tourism - An Indian perspective
Bindu Narayan, Chandrasekharan Rajendran, L Prakash Sai, Ram Gopalan
págs. 273-274
The influence of situational learning orientation, autonomy, and voice on error making: The case of resident physicians
págs. 275-276
A review of healthcare, public health and syndromic surveillance
Wenchi Chiu, Kwok-Leung Tsui, David Goldsman, Xuyuan Liu, Peter Gierlich, Thomas Maschek
págs. 277-278
págs. 279-280
págs. 281-282
págs. 283-302
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