págs. 423-425
págs. 425-427
págs. 427-429
Getting to the heart of the debate: TQM and middle manager autonomy
págs. 429-431
págs. 431-433
Review of the Australian business excellence framework: A comparison of national strategies for designing, administering and promoting business excellence frameworks
págs. 433-435
págs. 435-437
págs. 437-439
págs. 439-441
Six Sigma: Definition and underlying theory
Roger G Schroeder, Kevin Linderman, Charles Liedtke, Adrian S Choo
págs. 441-445
págs. 445-447
págs. 447-449
págs. 449-451
págs. 451-455
Six Sigma and TQM in Taiwan: An empirical study of discriminate analysis
págs. 455-459
Applying Six Sigma methodology in constructing the overall quality performance evaluation model: An example of internet game theory
págs. 459-463
Policy deployment: A review and comparisons of two practices models
págs. 463-465
págs. 465-467
págs. 467-469
págs. 469-471
Performance improvement after implementing the balanced scorecard: A large hospital's experience in Taiwan
Wen-Cheng Chang, Yu-Chi Tung, Chun-Hsiung Huang, Ming-Chin Yang
págs. 471-473
New product development through multifunctional teamwork: An analysis of development process towards quality excellence
págs. 473-475
págs. 475-477
Psychological system for work well-being: On measuring work stress by casual pathway
págs. 477-479
Factors affecting professional job mastery: Quality of study or work experience?
págs. 479-481
An international comparison of the perceptions about the revised ISO 9000 quality system standards
Ton van der Wiele, Jos van Iwaarden, Alan Brown, Ulrich Steimle, Klaus J. Zink
págs. 481-483
ISO 14000 environmental management system in construction: An examination of its application in Turkey
págs. 483-485
págs. 485-487
Measuring CRM effectiveness: Construct development, validation and application of a process-oriented model
págs. 487-489
págs. 489-493
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