págs. 307-308
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págs. 313-314
Systematic sampling with errors in sample locations
Johanna F. Ziegel, Adrian Baddeley, Karl-Anton Dorph-Petersen, Eva B. Vedel Jensen
págs. 315-318
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Quality management and cooperative values: Investigation of multilevel influence on workgroup performance
págs. 333-336
Knowledge as a facilitator for enhancing innovation performance through total quality management
Richard Yu-Yuan Hung, Bella Ya-Hui Lien, Shih-Chieh Fang, Gary N. McLean
págs. 337-338
págs. 339-342
An integrated approach for customer satisfaction: Combining ISO 9000, QMS and PZB gap model
págs. 343-344
The TQM extension: Total customer relationship management
págs. 345-346
págs. 347-350
Comparative study of TQM practices between Japanese and non-Japanese electrical and electronics companies in Malaysia: Survey resuls
págs. 351-352
The power of TQM: Analysis of its effects on profitability, productivity and customer satisfaction
págs. 353-354
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