Total Quality Management & Business Excellence

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  Año 2015, Vol. 26, Número 11-12

  • The 4A's improvement approach: : a case study based on UNI EN ISO 9001:2008

    Michela Poli, Silvia Pardini, Ilaria Passarelli, Ilaria Citti, Davide Cornolti, Eugenio Picano

    • Resumen

    págs. 1113-1130

    

  • TQM practices and knowledge management: : a multi-group analysis of constructs and structural invariance between the manufacturing and service sectors

    Keng-Boon Ooi

    • Resumen

    págs. 1131-1145

    

  • How Slovak small and medium manufacturing enterprises maintain quality costs: an empirical study and proposal for a suitable model

    Anna Šatanová, Ján Závadský, Mariana Sedliacikova, Marek Potkány, Zuzana Závadská, Miroslava Holíková

    • Resumen

    págs. 1146-1160

    

  • Public administrators' engagement in services co-creation: : factors that foster and hinder organisational learning about citizens

    Francesca Magno, Fabio Cassia

    • Resumen

    págs. 1161-1172

    

  • Framework for the generic process of diagnosis in quality problem solving

    Cida Sanches, Manuel Meireles, Orlando Roque da Silva

    • Resumen

    págs. 1173-1187

    

  • Modularity's impact on the quality and productivity of embedded software development: : a case study in a Hong Kong company

    Hongyi Sun, Waileung Ha, Min Xie, Jianglin Huang

    • Resumen

    págs. 1188-1201

    

  • Practise what you preach: : quality of education in education on quality

    Jostein Langstrand, Peter Cronemyr, Bozena Poksinska

    • Resumen

    págs. 1202-1212

    

  • Exploring drivers of student satisfaction and dissatisfaction: : an assessment of impact-asymmetry and impact-range

    Josip Mikulic, Ines Dužević, Tomislav Bakovic

    • Resumen

    págs. 1213-1225

    

  • Creating ambidexterity through quality management

    Muhammad Asif, Henk J. de Vries

    • Resumen

    págs. 1226-1241

    

  • Some ideas on why factorial designs are seldom used for full-scale experiments in continuous production processes

    Bjarne Bergquist

    • Resumen

    págs. 1242-1254

    

  • Valuation of the option of abandoning ISO 9001 certification: : an empirical study in Spain

    Manuel E. Sansalvador, José Manuel Brotons Martínez

    • Resumen

    págs. 1255-1268

    

  • Standardisation of quality and reliability tests in the auto-parts industry: a structured approach concerning thermal systems

    Fiorenzo Franceschini, Domenico Maisano

    • Resumen

    págs. 1269-1281

    

  • Quality excellence in complex supply networks: : EFQM excellence model reconsidered

    Goknur Arzu Akyuza

    • Resumen

    págs. 1282-1297

    

  • A conceptual framework for the implementation of quality management systems

    Jose Arturo Garza Reyes, Luis Rocha-Lona, Vikas Kumar

    • Resumen

    págs. 1298-1310

    

  • Analysis of integrated management systems from various perspectives

    J.P.T. Domingues, P. Sampaio, Pedro Arezes

    • Resumen

    págs. 1311-1334

    

  • Explaining the mediating role of service quality between quality management enablers and students' satisfaction in higher education institutes: : the perception of managers

    Ehsan Sadeh, Mansour Garkaz

    • Resumen

    págs. 1335-1356

    

  • E-service quality perceptions: : an empirical analysis of the Chinese e-retailing industry

    Min Zhang, Lili Huang, Zhen He, Alan G. Wang

    • Resumen

    págs. 1357-1372

    

  • Applying the Malcolm Baldrige National Quality Award criteria: : an approach to strengthen organisational memory and process innovation

    Voon-Hsien Lee, Keng-Boon Ooi

    • Resumen

    págs. 1373-1386

    

  • How to implement and apply robust design: : insights from industrial practice

    Lars Krogstie, Martin Ebro, Thomas J. Howard

    • Resumen

    págs. 1387-1405