Total Quality Management & Business Excellence

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  Año 2016, Vol. 27, Número 3-4

  • The conditioning effect of institutional legitimacy on stakeholder influence strategy: evidence from labour unions' reaction to corporate downsizing in Taiwan

    Philip C.F. Tsai, C. Rosa Yeh, Shu Ling Wu

    • Resumen

    págs. 179-191

    

  • Efficiencies vs. importance-performance analysis for the leading smartphone brands of Apple, Samsung and HTC

    Chun-Mei Chen, Bao-Yi Ann

    • Resumen

    págs. 227-249

    

  • Hoshin kanri and critical success factors in quality management and lean production

    John Nicholas

    • Resumen

    págs. 250-264

    

  • PAKSERV – measuring higher education service quality in a collectivist cultural context

    Muhammad Kashif, T. Ramayah, Syamsulang Sarifuddin

    • Resumen

    págs. 265-278

    

  • The IEQMS model for augmenting quality in engineering institutions – an interpretive structural modelling approach

    A. Pal Pandi, P.V. Rajendra Sethupathi, D. Jeyathilagar

    • Resumen

    págs. 292-308

    

  • Implementation of continuous improvement based on Lean Six Sigma in small- and medium-sized enterprises

    Werner Timans, Kees Ahaus, Rini van Solingen, Maneesh Kumar, Jiju Antony

    • Resumen

    págs. 309-324

    

  • A study on the effect of learning organisation readiness on employees' quality commitment: : the moderating effect of leader–member exchange

    Youngkeun Choi, Jeong Yeon Kim, Taejong Yoo

    • Resumen

    págs. 325-338

    

  • The effects of job satisfaction and ethical climate on service quality in elderly care: the case of Taiwan

    Chih-Yang Chao, Pei-Yu Ku, Yi-Ting Wang, Yen-Hui Lin

    • Resumen

    págs. 339-352

    

  • Testing the dimensionality of the quality management construct

    Ibrahim A. Elshaer, Marcjanna M. Augustyn

    • Resumen

    págs. 353-367

    

  • Application of SERVQUAL and fuzzy quality function deployment to service improvement in service centres of electronics companies

    In Jae Cho, You Jin Kim, Choonjong Kwak

    • Resumen

    págs. 368-381

    

  • The role of human resource management practices in bank performance

    Abdul Kadar Muhammad Masum, Md. Abul Kalam Azad, Loo -ee Beh

    • Resumen

    págs. 382-397

    

  • The rhetoric and reality of Lean: : a multiple case study

    Jostein Langstrand, Erik Drotz

    • Resumen

    págs. 398-412

    

  • A case study on FMEA-based quality improvement of packaging designs in the TFT-LCD industry

    Shuo-Fang Liu, Jui-Hung Cheng, Yann-Long Lee, Feng-Ru Gau

    • Resumen

    págs. 413-431

    

  • An organisational learning perspective of knowledge creation and the activities of the quality circle

    Yohan Seo, Chan Lee, Hanna Moon

    • Resumen

    págs. 432-446

    

  • The EPSI model as the main factor for identifying customer satisfaction: empirical research

    María Leonor González Menorca, Rubén Fernández Ortiz, Guadalupe Fuentes Lombardo, Mónica Clavel San Emeterio

    • Resumen

    págs. 447-463