A Study of Perceived Educational Needs of Casino Industry Middle Managers

• David C. Williams ^[1] ; S. Steve Seteroff ^[2] ; Kathryn Hashimoto ^[3] ; Chris Roberts ^[4]
  1. [1] Mid-Continent University

     Mid-Continent University

     Estados Unidos

     
  2. [2] University of Phoenix

     University of Phoenix

     Estados Unidos

     
  3. [3] East Carolina University

     East Carolina University

     Township of Greenville, Estados Unidos

     
  4. [4] DePaul University

     DePaul University

     City of Chicago, Estados Unidos

     

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• Localización: Journal of hospitality and tourism education, ISSN 1096-3758, Vol. 23, Nº. 1, 2011, págs. 36-42
• Idioma: inglés
• Texto completo no disponible (Saber más ...)
• Resumen

  • The global casino entertainment industry produces $90 billion in annual revenues and employs 1.5 million people worldwide. The quantitative study of perceived casino management education needs included responses from 1,064 middle managers working in the casino entertainment industry. The Gursoy-Swanger model of modern hospitality education provides the foundation for evaluating casino management educational needs of industry professionals. Results of the study confirm that the course subjects ethics, leadership, preparation for industry employment, casino management/organization, operations analysis, internships and casino industry overview are perceived as important by casino industry professionals, matching the results of Gursoy and Swanger's research into hospitality education needs of hospitality professionals.