Resumen de New York Restaurant Industry: strategic Responses to September 11, 2001

Claudia Green, Pat Bartholomew, Suzanne Murrmann

• This research profiles the New York City restaurant industry response to a dramatic drop in business volume following the in times of great personal and property losses. We examine the restaurateurs� first response following the terrorist attack followed by their responses to employees, customers, and changes in business volume and management. [Article copies available for a fee from The Haworth Document Delivery Service: 1-800-HAWORTH. E-mail address:

  com> Website: ©2003 by The Haworth Press, Inc. All rights reserved.] September 11th terrorist attack. Limited accessibility to the neighborhoods around the site of the World Trade Center challenged restaurants and other businesses to respond and survive the crisis. Through in-depth personal interviews with 14 restaurateurs, we compare the New York City response to the responses of other international tourism destinations