Compliance�innovation: : integrating quality and compliance knowledge and practice

• Autores: Eleanor Doyle, Damien McGovern, Stephen McCarthy
• Localización: Total Quality Management & Business Excellence, ISSN-e 1478-3371, Vol. 25, Nº. 9-10, 2014, págs. 1156-1170
• Idioma: inglés
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• Resumen

  • Motivated by a gap in the literature linking compliance and innovation, this paper develops the novel concept of Compliance�Innovation (C�I). Based on a review of the literature and interviews with experienced practitioners, we characterise C�I as a transformational process to drive organisational improvements in sustainability and competitiveness. We explain how the organisational mechanism that permits identification and exploitation of knowledge for commercial purposes, i.e. Absorptive Capacity, may be enlarged through application of C�I because both external and internal contexts are appropriately and comprehensively incorporated. C�I's roots lie in the integration of quality and compliance knowledge into a central IT repository, and its potential for commercial exploitation through, for example, the Six Sigma approach is outlined � indicating its usefulness for orienting business focus, performance and innovation.