Observing workplace incivility

• Autores: Tara C. Reich, M. Sandy Hershcovis
• Localización: Journal of Applied Psychology, ISSN-e 1939-1854, Vol. 100, Nº. 1, 2015, págs. 203-215
• Idioma: inglés
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• Resumen

  • Interpersonal mistreatment at work often occurs in the presence of others; however, these �others� are rarely examined in empirical research despite their importance to the context of the negative interaction. We conducted 2 experiments to examine how witnessing incivility affects observer reactions toward instigators and targets. In Study 1, participants (N = 60) worked virtually with an ostensible instigator and target. In Study 2, participants (N = 48) worked in vivo with confederates (hired actors) on a job task. Across these 2 studies, we found that observers of incivility tend to punish instigators while their reactions to targets were generally unaffected. Further, the effect of witnessing incivility was mediated by observers� negative emotional reaction toward the instigator.