Resumen de The magic, art, and science of customer support: part 1: the customer
Often disregarder, misunderstood, or simply not thought of, the focus of good customer support is absolutely critical in any support organization, wheter it's a back-end server room or a desktop-support group. This article is one in a series dedicated to exploring the nuances of the customer-support focus and helping us to improve our organizations and ourselves.
