Emotional Intelligence on port workers’ performance in the Port of Algeciras Bay, Spain

• Autores: Carlos Del Arbol Hermoso, Mercedes Villanueva Flores, Francisco Piniella Corbacho
• Localización: Journal of maritime research: JMR, ISSN 1697-4840, Vol. 14, Nº. 3, 2017, págs. 44-51
• Idioma: inglés
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• Resumen

  • Nowadays Spanish ports work in a very competitive and changeable environment, in fact, the experience and knowledge of the employees are not the only elements to be considered by them. It appears a new concept known as "Emotional Intelligence" which has shown to be a very useful method to improve employee productivity, generating competitive advantages. Therefore it essential the Human Resources performance to do a good recruitment and selection of staffs based on the recognition of the emotional intelligence as another element for detecting and developing talents.