Resumen de Multiple dimensions of user satisfaction as quality criteria for web portals
Nikos Manouselis, Demetrios Sampson
In this paper, we present the application of a quality evaluation framework assessing the multiple dimensions that might affect users' satisfaction from a web portal. The framework applies a multi-criteria model that synthesizes assessment upon the multiple dimensions into a set of monitorable quality metrics. We demonstrate the application of the proposed framework in the context of the evaluation of the Greek Go-Digital e-business awareness and training portal for very small and medium enterprises (vSMEs). More specifically, we present how the results of the currently ongoing final evaluation of the Greek Go-Digital portal will be analyzed using this evaluation framework.
