Towards a Performance Support Centre of Excellence

• Autores: William R. Bezansonxs
• Localización: Innovations in education and teaching international, ISSN 1470-3297, Vol. 32, Nº 1, 1995, págs. 56-64
• Idioma: inglés
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• Resumen

  • This paper describes a pilot project and business case for developing a centre of excellence in Performance Support technology and applications at Bell‐Northern Research Ltd (BNR).

    After providing a background in performance support, the paper describes a five‐phase project leading to the planned centre of excellence. The fourth phase, development of a pilot system, is outlined. The pilot is a Unix‐based performance support system (PSS) providing on‐line training and information for a software configuration management system. Finally, the business case is described in some detail, including an analysis of costs, benefits, and risks.

    BNR's approach to performance support emphasizes the integration of a PSS with a product. Thus, for BNR, a PSS is not stand‐alone, but part of a product.