Student Evaluations of Courses and Instructors: an Exploratory Insight into the Process and Its Implications

• Miyoung Jeong ; Brett W Horton ^[1] ; Haemoon Oh ^[2]
  1. [1] James Madison University

     James Madison University

     Estados Unidos

     
  2. [2] Iowa State University

     Iowa State University

     Township of Franklin, Estados Unidos

     
• Localización: Journal of hospitality and tourism education, ISSN 1096-3758, Vol. 16, Nº. 2, 2004, págs. 34-42
• Idioma: inglés
• Texto completo no disponible (Saber más ...)
• Resumen

  • The authors examine the process of students' course and instructor evaluations in application of the expectancy theory framework. A modified conceptual model is proposed and six related hypotheses are tested with hospitality students from four courses. Results suggest the applicability of expectancy theory to understanding students' course and instructor evaluation process. Students' learning expectations are found to influence their perceptions of instructional performance and course-related satisfaction, which in turn affect the students' sense of belonging to the academic program. Practical implications such as student recruitment and retention issues are explored within the study framework.