Journal of quality assurance in hospitality & tourism

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  Año 2007, Vol. 8, Número 4

  • Generalizing survey results from student samples: implications from service recovery research

    OK Chihyung, Carol W. Shanklin, Ki-Joon Back

    págs. 1-23

    

  • The Effectiveness of Lodging Crisis Management Plans

    Pimtong Tavitiyaman, Jerrold K. Leong, Gregory E. Dunn, David Njite, Dave M. Neal

    págs. 24-60

    

  • Marketing Outlays: Important Intangible Assets in the Hotel Indrustry

    Nan Hua, Basak Denizci, Anna S. Mattila, Arun Upneja

    págs. 61-76

    

  • Revising Publishable Journal Manuscripts

    Rob Law

    págs. 77-85