Innovar: revista de ciencias administrativas y sociales

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  Año 2011, Vol. 21, Número 42 (octubre-diciembre)

  • 20th Anniversary Papers

    • Some reflections on my career, publishing, and contributing significantly to a field

      A. Parasuraman

      • Resumen
      • Texto completo

      págs. 5-16

      

    • Liberating services customers: the 21st century challenge

      Raymond P. Fisk

      • Resumen
      • Texto completo

      págs. 17-24

      

    • Quality tools and techniques, EFQM experience and strategy formation. Is there any relationship? The particular case of Spanish service firms

      Lorenzo Revuelto-Taboada, María Teresa Canet Giner, Francisco Balbastre Benavent

      • Resumen
      • Texto completo

      págs. 25-40

      

  • Special Issue Papers

    • Accountability and governance in local public services: the particular case of mixed companies

      Nuno Ferreira da Cruz, Rui Cunha Marques

      • Resumen
      • Texto completo

      págs. 41-54

      

    • Analytical solution to the circularity problem in the discounted cash flow valuation framework

      Felipe Mejía Peláez, Ignacio Vélez Pareja

      • Resumen
      • Texto completo

      págs. 55-68

      

    • Colombian AD Rs, Why so few?

      Maximiliano González Ferrero, Alexánder Guzmán Vásquez, María Andrea Trujillo Dávila

      • Resumen
      • Texto completo

      págs. 69-88

      

    • Perceived service quality in electronic commerce: an application

      Edison Jair Duque Oliva, Carlos Alberto Rodríguez Romero

      • Resumen
      • Texto completo

      págs. 89-98

      

    • Financial planning and access to financing in small and mediumsized companies in the Venezuelan manufacturing sector

      Mary A. Vera-Colina, Guillermo Rodríguez Medina, Zuray Melgarejo Molina

      • Resumen
      • Texto completo

      págs. 99-112

      

    • Innovation patterns and intellectual property in SME s of a developing country

      Clemente Forero Pineda, Daniella Laureiro Martínez, Alejandra Marín

      • Resumen
      • Texto completo

      págs. 113-128

      

    • Influence of information technology management on the organizational performance of the small and medium-sized enterprises

      José Melchor Medina Quintero, Jesús Lavín, Alberto Mora Rodríguez, María Isabel de la Garza Ramos

      • Resumen
      • Texto completo

      págs. 129-138

      

    • Organizational and territorial cultures in Chilean journalism

      Claudia Mellado Ruiz, Claudia Lagos Lira

      • Resumen
      • Texto completo

      págs. 139-150

      

    • Looking for the audiences: the effect of using partial counterprogramming and a friendlier style of news presentation

      Rodrigo Uribe Bravo, Cristian Buzeta, Daniel Hurtado

      • Resumen
      • Texto completo

      págs. 151-160

      

    • Impact of quality improvement tools on the performance of firms using different quality management systems

      Iñaki Heras Saizarbitoria, Frederic Marimon Viadiu, Martí Casadesús Fa

      • Resumen
      • Texto completo

      págs. 161-174

      

    • Leadership in public management: some theoretical and methodological considerations

      Manuel Villoria Mendieta, Angel Iglesias Alonso

      • Resumen
      • Texto completo

      pág. 175