págs. 1-2
págs. 3-4
págs. 5-18
págs. 19-20
págs. 21-22
págs. 23-24
págs. 25-26
Bright idea: Using SPC could help prevent the next blackout
págs. 27-28
págs. 29-30
págs. 31-32
págs. 33-34
Nicole Radziwill, Diane Olson, Andrew Vollmar, Ted Lippert, Ted Mattis, Kevin Van Dewark, John W. Sinn
págs. 35-36
Two decades of using Kano's theory of attractive quality: A literature review
págs. 37-38
Juran's Lectures to Japanese Executives in 1954: A perspective and some contemporary lessons
págs. 39-40
A less costly billing process: Using lean Six Sigma to reduce errors
págs. 41-42
Lean Six Sigma's evolution: Integrated method uses different deployment models
págs. 43-44
Outcomes of quality assurance: A discussion of knowledge, methodology and validity
págs. 45-46
Controlling for quality: Climate, leadership and behavior
págs. 47-48
Building bridges between researchers and practitioners: A collaborative approach to research in performance excellence
págs. 49-50
págs. 51-52
págs. 53-54
Institutional audits: A comparison of the experiences of the three South African universities
págs. 55-56
Evaluators of higher education in Germany: Are they 'fit for purpose'?
págs. 57-58
TQM and teamwork effectiveness: The intermediate role of organizational design
María Angeles Escribá Moreno, María Teresa Canet Giner, María Dolores Moreno Luzón
págs. 59-62
págs. 63-64
págs. 65-66
págs. 67-68
Conflict and complexity: Problem solving and logical thinking techniques could have saved NASA's Challenger
págs. 69-70
Ideas and realities: Investigating good practice in the management of transnational English language programmes for the higher education sector
págs. 71-72
Quality evaluation of the Brazilian higher education system: Relevance, diversity, equity and effectiveness
págs. 73-74
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