Proportional integral derivative charts for process monitoring
Wei Jiang, Huaqing Wu, Fugee Tsung, Vijayan N. Nair, Kwok-Leung Tsui
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Yin-yang: A dialectical approach to total quality management
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Developing strategic quality management: A research agenda
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Benchmarking in Italy: The first case study on personnel motivation and satisfaction in a health business
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Culture surveys: Monitoring and enhancing the impact of change programs
Chris Swaffin-Smith, Richard Barnes, Marie-Christine Townsend
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Using a customer-focused approach to improve quality across the value chain: The case of Siderar
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Customization as a business strategy: A barrier to customer integration in product development
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Adoption of a quality assurance scheme and its effect on firm performance: A study of Greek firms implementing ISO 9000
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Using Taguchi methods to improve a control scheme by adjustment of changeable settings: A case study
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The role of statistical design of experiments in Six Sigma: Perspectives of a practitioner
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Effect of service quality on post-visit intentions over time: The case of a library
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