Total Quality Management & Business Excellence

• 

  Año 2016, Vol. 27, Número 1-2

  • Global corporation rollout of ruggedised handheld devices: : a Lean Six Sigma case study

    Reuben F. Burch V, Lesley Strawderman, Stanley Bullington

    • Resumen

    págs. 1-16

    

  • The impact of customer relationship management and internal marketing on business performance: a comparison of lodging industries

    Jui Ho Chen, Shwu Ing Wu

    • Resumen

    págs. 17-33

    

  • The challenge of integrating innovation and quality management practice

    K. Palm, J. Lilja, H. Wiklund

    • Resumen

    págs. 34-47

    

  • Quality management and administrative innovation as firms' capacity to adapt to their environment

    Antonia Ruiz Moreno, María del Carmen Haro Domínguez, Ignacio Tamayo Torres, María Teresa Ortega Egea

    • Resumen

    págs. 48-63

    

  • Lean production in healthcare: : a simulation-based value stream mapping in the physical therapy and rehabilitation department of a public hospital

    Nuri Özgür Doğan, Osman Unutulmaz

    • Resumen

    págs. 64-80

    

  • Implementing the balanced scorecard: its effect on the job environment

    Miguel Ángel Calderón Molina, Beatriz Palacios Florencio, José Manuel Hurtado González, José Luis Galán González

    • Resumen

    págs. 81-96

    

  • Impact of implementation of quality management systems on internal communications and external relations at schools

    María José Fernández-Díaz, Jesús Miguel Rodríguez-Mantilla, Mónica Fontana Abad

    • Resumen

    págs. 97-110

    

  • How can social networking sites help build customer loyalty? An empirical investigation

    Chun-Ming Chang, Meng Hsiang Hsu, Yi Jung Lee

    • Resumen

    págs. 111-123

    

  • Lean Six Sigma and Innovation – an exploratory study among UK organisations

    Jiju Antony, Djoko Setijono, Jens J. Dahlgaard

    • Resumen

    págs. 124-140

    

  • The effect of green marketing strategy on business performance: : a study of organic farms in Taiwan

    Shwu-Ing Wu, Syuan-Ru Lin

    • Resumen

    págs. 141-156

    

  • Experimental evidence for the effects of a continuous improvement environment versus a mechanical environment on routines based on conscientiousness

    Ricardo Mateo Dueñas, José Roberto Hernández Flores, Liliana Neriz Jara

    • Resumen

    págs. 157-168

    

  • Job satisfaction as a mediator of the relationship between service quality and organisational commitment in higher education: . An empirical study of faculty and administration staff

    Panagiotis Trivellas, Ilias Santouridis

    • Resumen

    págs. 169-183

    

  • Application of just in time as a total quality management tool: : the case of an aluminium foundry manufacturing

    Ignatio Madanhire, Charles Mbohwa

    • Resumen

    págs. 184-197

    

  • Customer focus competencies and the dynamics of project teams

    Velimir Bole, Laura Fink, Janez Prasnikar

    • Resumen

    págs. 198-214

    

  • Quality management in heavy duty manufacturing industry: : TQM vs. Six Sigma

    Ehsan Sabet, Elizabeth Adams, Baback Yazdani

    • Resumen

    págs. 215-225