Business Research Quarterly

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  Año 2019, Vol. 22, Número 2. Texto Completo Ejemplar

  • Exploring the influence of the human factor on customer satisfaction in call centres

    Doriana Chicu, Maria del Mar Pàmies, Gerard Ryan, Christine Cross

    • Resumen
    • Texto completo

    págs. 83-95

    

  • Overinvestment, leverage and financial system liquidity: a challenging approach

    Óscar López de Foronda Pérez, Florencio López de Silanes, Félix Javier López Iturriaga, Marcos Santamaría Mariscal

    • Resumen
    • Texto completo

    págs. 96-104

    

  • A study of the moderating influence of R&D intensity on the family management-firm performance relationship: Evidence from Spanish private manufacturing firms

    Julio Diéguez Soto, Montserrat Manzaneque Lizano, Vicente González García, María Teresa Galache Laza

    • Resumen
    • Texto completo

    págs. 105-118

    

  • Improving the likelihood of SME survival during financial and economic crises: The importance of TMTs and family ownership for ambidexterity

    Consuelo Dolz Dolz, María Iborra Juan, Vicente Safón Cano

    • Resumen
    • Texto completo

    págs. 119-136

    

  • Bank ownership, lending relationships and capital structure: Evidence from Spain

    Carlos Fernández Méndez, Víctor Manuel González Méndez

    • Resumen
    • Texto completo

    págs. 137-154