THE ANTECEDENTS AND CONSEQUENCES OF CUSTOMER SATISFACTION FOR FIRMS
Eugene W. Anderson, Mary W. Sullivan
págs. 125-143
A LOOK ON THE COST SIDE: MARKET SHARE AND THE COMPETITIVE ENVIRONMENT
William Boulding, Richard Staelin
págs. 144-166
TRUTH IN CONCENTRATION IN THE LAND OF (80/20) LAWS
Donald G. Morrison, Lee G. Cooper, David C. Schmittlein
págs. 167-183
INVESTIGATING PURCHASE INCIDENCE, BRAND CHOICE AND PURCHASE QUANTITY DECISIONS OF HOUSEHOLDS
Pradeep K. Chintagunta
págs. 184-208
págs. 209-212
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