How Fair is the Handling of the Claimant Customer?: A Comparison Between the e-mail and Telephone Channels

• Autores: Sara Tahali, Hélène Yildiz
• Localización: Brand, label, and product intelligence: Second International Conference, COBLI 2021 / Joseph Kaswengi (ed. lit.), Aurore Ingarao (ed. lit.), 2022, ISBN 9783030958091, págs. 129-141
• Idioma: inglés
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